Support
Short answers to the questions people ask most. Anything else — write to hello@betterme.app.
Why hasn't Health arrived yet?
Apple Health hands data to BetterMe on its own schedule. Without a watch, sleep and workouts only arrive when another app records them in Health. Background delivery can take up to an hour, so open the app and pull down on Today to read Health right away. If a stream still hasn't arrived, check that BetterMe may read it: Health app → Sharing → Apps → BetterMe.
Do I need an Apple Watch?
No. Your iPhone counts steps and walking distance by itself, and that is enough to move your hero along the path. Sleep and workouts join in when something records them in Apple Health — a watch, a sleep app or a workout app.
How do I turn notifications off?
In the app, open Settings → Reminders and switch off Evening nudge or Path news. To silence BetterMe completely, use iOS Settings → Notifications → BetterMe. Either way, your hero sends one notification a day at most and never during quiet hours.
How do I pause?
Open Settings → Pause the path. While the path rests, reminders stop and weeks aren't counted. Your walks keep adding up and open the path the moment you come back. Nothing is lost while you are away.
How do I delete my data?
Open Settings → Delete everything: it removes your hero, the history and the settings from this iPhone. iOS doesn't let an app withdraw its own Health access, so to stop sharing, turn BetterMe off in the Health app → Sharing → Apps → BetterMe. Feedback you sent us is deleted on request.
How do I contact you?
Write to hello@betterme.app, or use Send feedback in the app's Settings. The version number in Settings → About helps us find what you are seeing.